WHAT IS CX REVIEW?

Ready to use conversation analytics platform developed on the latest technology to present valuable insights from all customer conversations in real-time!


Process your customer interactions to derive new insights
Catalysts to continuous improvement in CX, through an intuitive self-learning customer environment
 
FEATURE POINTS

  • Total data security
  • Continuous learning
  • Quality of Service
  • Effective selling
  • Multi-cloud

INSURANCE Fact check – every customer conversation.
Immediate alert on compliance failures
Complete data security
GOVERNMENT Spot vulnerable callers in real-time
Automatic alert to authorities
Automated survey analysis
CALL CENTERS Quality check 100% of customer interactions
Validate customer sales in real-time
Self learn to improve service performance
Measure customer sentiments on every conversation

Our Services

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Using our unique conversation hub software and dedicated team of experts, we will listen for you and bridge the gap between customers, data and the way it’s read.

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Unchecked non-compliance by contact centres can cost business dearly. Regulators have toughened the rules around personal data security and take a hard line on data breaches.

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Empower your sales people to increase their motivation and conversion rates with our practical online Sales Performance Management platform.

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Improve service efficiency and customer interaction through situation-driven learning, using our online Self Learning Coaching platform.

Transforming Quality & Compliance with Artificial Intelligence.

As customer demands for seamless, personalised service increases, businesses are turning to AI robots to meet these demands. A series of reports from CXReview will explore the impact of AI on the business, the contact centre and the customer.

Schedule a Demo

Customer Experience (CX) expertise to design and develop your CX strategy for greater customer satisfaction.