- Smart insights from
- Boost your
- Serve your customers
when, where and
how they want
WE’LL HELP YOU ACHIEVE CUTTING EDGE CUSTOMER EXPERIENCE
What we can do for you
The more you can take people from reactive Customer Service to proactive Customer Experience (CX), the better your customer satisfaction and the better the business.
CXReview helps your contact centre deliver superior CX, sales performance and quality monitoring through a process of innovation and continuous improvement. We use the latest technology to help you identify and rectify problems in your service encounters and see where to improve performance.
Using your data securely, we start by listening to your customer conversations across all channels using Natural Language Processing (NLP). Your customer issues are automatically sensed and recognised in real time.
Then we speedily analyse these conversations for sentiment, engagement, compliance, opportunities and quality. This is made possible by the smart application of automation, embedded Artificial Intelligence (AI) and Machine Learning (ML) technologies. By applying chat bots, voice bots and email bots, we then help you increase self-service interactions for routine and repetitive tasks, releasing your agents for high touch human interactions.
You are presented with automated alerts for immediate attention, deep insights, summarised reports for management, quality audits, process improvements, and better customer service and sales performance.