About Us

Bringing voice experts, software innovators and technology experts.

An experienced choice

At CXReview, we believe in helping you deliver superb Customer Experience (CX) and better sales performance. We can help you sell more and understand customers better by extracting meaning and value from your customer conversations.

We are a group of CX architects, developers, analysts, marketers and trainers with considerable experience across a wide range of market sectors including financial services, retail, automotive, travel and IT.

Contact centre specialists

Our focus is to provide practical Customer Experience solutions for contact centres. As a key touchpoint in the customer journey, contact centres offer an invaluable source of insight. Each time your agents speak to customers is a golden opportunity to enhance customer satisfaction.

For over 12 years we have worked on Customer Engagement and the impact of technology to improve Customer Experience including Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning (ML). We have delivered these services to in-house and outsourced contact centres, alongside establishing contact centre operations in the UK, Europe, America and Asia.

Practical CX solutions

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We offer automated technology solutions including: CXR Conversations to record, analyse and audit your customer dialogue across all channels in real time, CXR Quality to enhance quality & compliance checking and reduce human error, CXR Sales Performance Management to boost your chances of sales success, and CXR Self Learning Coaching for improved service efficiency and better customer interaction.

Alongside this, our consultancy service helps you design and develop CX strategies and programmes. We supply operational audits for contact centres, covering both Customer Service and Customer Experience. We offer internal and external CX audits, CX analytics – taking data from multiple sources, with gap analysis, actionable insights and recommendations – and onsite training workshops.
When you need a CX expert to help you take your CX to the next level, please contact us to find out more.

Schedule a demo of CX Review and find an easier way to get to the data of your interest. With sentence and AI driven sentiment analysis, leverage and get deeper insight into the performance of your representatives.

As customer demands for seamless, personalised service increases, businesses are turning to AI robots to meet these demands. A series of reports from CXReview will explore the impact of AI on the business, the contact centre and the customer.