An experienced choice
At CXReview, we believe in helping you deliver superb Customer Experience (CX) and better sales performance. We can help you sell more and understand customers better by extracting meaning and value from your customer conversations.
We are a group of CX architects, developers, analysts, marketers and trainers with considerable experience across a wide range of market sectors including financial services, retail, automotive, travel and IT.
Contact centre specialists
Our focus is to provide practical Customer Experience solutions for contact centres. As a key touchpoint in the customer journey, contact centres offer an invaluable source of insight. Each time your agents speak to customers is a golden opportunity to enhance customer satisfaction.
For over 12 years we have worked on Customer Engagement and the impact of technology to improve Customer Experience including Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning (ML). We have delivered these services to in-house and outsourced contact centres, alongside establishing contact centre operations in the UK, Europe, America and Asia.