About Us

Bringing together voice experts, software innovators and technology experts.

An experienced choice

At CXReview we help you improve customer experience through better service quality, customer insights and compliance.

We are a group of voice, quality and compliance experts, developers, analysts, CX architects, marketers and trainers with considerable experience across a wide range of sectors including financial services, IT, utilities, retail, travel and automotive.

Call centre specialists

We believe passionately that call centres hold the key to customer satisfaction and retention. As a key touchpoint in the customer journey, call centres have the customer’s undivided attention. This offers an invaluable opportunity to deliver effective customer engagement and satisfaction, and better sales techniques for agents.

For over 12 years we have worked on improving customer experience using cutting edge technology including Natural Language Processing (NLP), Artificial Intelligence (AI) and Machine Learning (ML).

We have delivered these services to in-house and outsourced call centres, alongside establishing call centre operations in the UK, America and Asia.

Schedule a demo of CX Review and find an easier way to get to the data of your interest. With sentence and AI driven sentiment analysis, leverage and get deeper insight into the performance of your representatives.

As customer demands for seamless, personalised service increases, businesses are turning to AI robots to meet these demands. A series of reports from CXReview will explore the impact of AI on the business, the contact centre and the customer.