Improve your service efficiency, security, compliance and chances of sales success. Identify the reason for a call, push possible resolutions and add-ons to an agent in real time. Receive alerts on errors, key customer issues and measure agent performance.
Authenticate and re-verify agents and customers using their unique voice biometrics. Remotely recognise homeworkers. Bypass repeated DPA verification to reduce call times.
Uncover prevailing sentiment and vulnerability. Drill down into calls, where the associated sentiment is tagged as voice and text.
We analyse and audit calls automatically and bring your data to life. You gain a comprehensive overview of your call centre operations with an easy to use interface. Feedback continuously feeds into the system and upgrades. Our secure data integrates into your CRM systems.